In global enterprises digital transformation, 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙘𝙘𝙚𝙨𝙨 has become an essentia
As we deploy ever more digital services to the global marketplace, we face the challenges of mastering 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙘𝙘𝙚𝙨𝙨 to enable our customers' successful adoption.
There are various leading services such as Totango : Omer Gotlieb, Guy Nirpaz , Gainsight: Jane Robbins, Nick Mehta, and others. These are extremely useful in the information and guides available on their Websites.
𝗡𝗲𝘅𝘁 𝘄𝗲𝗲𝗸 𝘁𝗵𝗲𝗿𝗲 𝗶𝘀 𝗮 𝗱𝗲𝗱𝗶𝗰𝗮𝘁𝗲𝗱 𝗰𝗼𝗻𝗳𝗲𝗿𝗲𝗻𝗰𝗲 𝗶𝗻 𝗜𝘀𝗿𝗮𝗲𝗹:
📢 📢 📢 𝐓𝐡𝐞 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐂𝐨𝐧𝐟𝐞𝐫𝐞𝐧𝐜𝐞 𝐈𝐒𝐑𝐀𝐄𝐋 𝟐𝟎𝟐𝟑
There is a long list of speakers that will cover the challenges and solutions deployed by leading companies.
To mention but a few: Tomer Levy , Ziv Peled , Shiri Levi-Laor , Varda Tirosh , Dana Arditi , Shira Dodi , Arnon Talmon
𝐈𝐟 𝐲𝐨𝐮 𝐥𝐞𝐚𝐝 𝐠𝐥𝐨𝐛𝐚𝐥 𝐝𝐢𝐠𝐢𝐭𝐚𝐥 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧:
🎯 𝐅𝐨𝐜𝐮𝐬 𝐨𝐧 𝐭𝐡𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫: Digital transformation initiatives often involve changes to the way a company interacts with its customers, whether it's through new digital channels, products, or services. By prioritizing customer success, companies can ensure that these changes are made with the customer's needs and goals in mind, leading to higher satisfaction and loyalty.
🎯 𝙄𝙣𝙘𝙧𝙚𝙖𝙨𝙚𝙙 𝙘𝙤𝙢𝙥𝙚𝙩𝙞𝙩𝙞𝙤𝙣: In a global marketplace, companies are competing more fiercely than ever for customers. A strong customer success program can help a company differentiate itself by providing superior support, engagement, and outcomes for its customers, leading to a competitive advantage.
🎯 𝘿𝙖𝙩𝙖-𝙙𝙧𝙞𝙫𝙚𝙣 𝙞𝙣𝙨𝙞𝙜𝙝𝙩𝙨: Digital transformation often involves collecting and analyzing vast amounts of customer data, which can provide valuable insights into customer behavior, preferences, and needs. A customer success program can help a company make sense of this data, identifying areas where it can improve its products, services, or customer experience.
🎯 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙧𝙚𝙩𝙚𝙣𝙩𝙞𝙤𝙣: As the cost of acquiring new customers continues to rise, it's becoming increasingly important for companies to focus on retaining their existing customers. A customer success program can help a company reduce churn and increase customer lifetime value, leading to more sustainable growth and revenue.
🎯 𝘽𝙪𝙨𝙞𝙣𝙚𝙨𝙨 𝙖𝙜𝙞𝙡𝙞𝙩𝙮: Digital transformation requires companies to be agile and adaptable, responding quickly to changing customer needs, market trends, and technological advancements. A strong customer success program can help a company stay flexible and responsive, by providing real-time feedback and insights on how its customers are using its products and services, and what they need to be successful.