As we deploy ever more digital services to the global marketplace, we face the challenges of mastering ๐พ๐ช๐จ๐ฉ๐ค๐ข๐๐ง ๐๐ช๐๐๐๐จ๐จ to enable our customers' successful adoption.
There are various leading services such as Totango : Omer Gotlieb, Guy Nirpaz , Gainsight: Jane Robbins, Nick Mehta, and others. These are extremely useful in the information and guides available on their Websites.
๐ก๐ฒ๐ ๐ ๐๐ฒ๐ฒ๐ธ ๐๐ต๐ฒ๐ฟ๐ฒ ๐ถ๐ ๐ฎ ๐ฑ๐ฒ๐ฑ๐ถ๐ฐ๐ฎ๐๐ฒ๐ฑ ๐ฐ๐ผ๐ป๐ณ๐ฒ๐ฟ๐ฒ๐ป๐ฐ๐ฒ ๐ถ๐ป ๐๐๐ฟ๐ฎ๐ฒ๐น:
๐ข ๐ข ๐ข ๐๐ก๐ ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐๐จ๐ง๐๐๐ซ๐๐ง๐๐ ๐๐๐๐๐๐ ๐๐๐๐
There is a long list of speakers that will cover the challenges and solutions deployed by leading companies.
To mention but a few: Tomer Levy , Ziv Peled , Shiri Levi-Laor , Varda Tirosh , Dana Arditi , Shira Dodi , Arnon Talmon
๐๐ ๐ฒ๐จ๐ฎ ๐ฅ๐๐๐ ๐ ๐ฅ๐จ๐๐๐ฅ ๐๐ข๐ ๐ข๐ญ๐๐ฅ ๐ญ๐ซ๐๐ง๐ฌ๐๐จ๐ซ๐ฆ๐๐ญ๐ข๐จ๐ง:
๐ฏ ๐ ๐จ๐๐ฎ๐ฌ ๐จ๐ง ๐ญ๐ก๐ ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ: Digital transformation initiatives often involve changes to the way a company interacts with its customers, whether it's through new digital channels, products, or services. By prioritizing customer success, companies can ensure that these changes are made with the customer's needs and goals in mind, leading to higher satisfaction and loyalty.
๐ฏ ๐๐ฃ๐๐ง๐๐๐จ๐๐ ๐๐ค๐ข๐ฅ๐๐ฉ๐๐ฉ๐๐ค๐ฃ: In a global marketplace, companies are competing more fiercely than ever for customers. A strong customer success program can help a company differentiate itself by providing superior support, engagement, and outcomes for its customers, leading to a competitive advantage.
๐ฏ ๐ฟ๐๐ฉ๐-๐๐ง๐๐ซ๐๐ฃ ๐๐ฃ๐จ๐๐๐๐ฉ๐จ: Digital transformation often involves collecting and analyzing vast amounts of customer data, which can provide valuable insights into customer behavior, preferences, and needs. A customer success program can help a company make sense of this data, identifying areas where it can improve its products, services, or customer experience.
๐ฏ ๐พ๐ช๐จ๐ฉ๐ค๐ข๐๐ง ๐ง๐๐ฉ๐๐ฃ๐ฉ๐๐ค๐ฃ: As the cost of acquiring new customers continues to rise, it's becoming increasingly important for companies to focus on retaining their existing customers. A customer success program can help a company reduce churn and increase customer lifetime value, leading to more sustainable growth and revenue.
๐ฏ ๐ฝ๐ช๐จ๐๐ฃ๐๐จ๐จ ๐๐๐๐ก๐๐ฉ๐ฎ: Digital transformation requires companies to be agile and adaptable, responding quickly to changing customer needs, market trends, and technological advancements. A strong customer success program can help a company stay flexible and responsive, by providing real-time feedback and insights on how its customers are using its products and services, and what they need to be successful.
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